The companies of the Del Monte Foods family -- Del Monte, Contadina, and S&W -- care about your privacy. We want to tell you in detail about the policies and practices which we have adopted to protect your privacy so that you can feel confident about how we handle the personal information you choose to entrust to us online. We hope that you enjoy our site and will come back often to visit! For convenience, references to "Del Monte" in this Policy refer to all member companies of the Del Monte Foods family.
We care about children's privacy. Please see the second section below for specific provisions covering Del Monte's collection, use and disclosure of personal information from children.
When do we Collect Personal Information?
We only collect personally identifiable data, such as names, addresses, e-mail addresses, hobby or activity information, demographic information (age, gender, etc.), taste or preference information, and the like, when voluntarily submitted by a visitor. Visitors may choose to submit personal information to enter contests, to obtain information or submit a comment, to register for a loyalty program, or to place an order. We have special policies in place for children under age 13. We require children under the age of 13 to get parental permission in connection with providing personal information or ordering anything on-line.
What do we do with the Information?
Providing personal information is up to you, our visitor. We will collect personally identifiable information to enter you in contests and notify you of results, to e-mail you with updates and news, to respond to your questions or comments, to register you for certain features, and to send out brochures, recipes, and other information on our products. We ask visitors providing e-mail addresses to let us know if they would like further information or updates from our site; only those who request it will receive follow-up e-mail or other communications from us. We may also ask if you would like to receive information about other products available from members of our family of companies. Only those over 13 who expressly ask to receive such information online will get it. We also offer visitors an "opt-out" option at any time they wish to cease receiving e-mails or other information from us. We may provide personal information to our business partners who are joining us in a particular promotion or activity. However, we will never sell personal information that you voluntarily provide us to any third party. It is used solely by us, our agents or business partners to respond to your requests and to better serve you.
How do we use "Cookies"?
We use "cookie" technology and IP addresses only to obtain non-persona l information from on-line visitors to provide them with the best possible personalized on-line experience. To do this we do keep track of the type of browser (e.g., Internet Explorer, Netscape) and operating system (e.g., Windows, Macintosh) used by the visitor, and the domain name of the visitor's Internet service provider. We also track the total number of visitors to our site in an aggregate form to allow us to update and improve our site; personally identifiable information is not extracted in this process. This helps us keep our site fresh and interesting to the majority of our visitors. Cookie technology also helps us deliver content tailored to a visitor's interests. You may disable cookies or set your browser to alert you when cookies are being sent. However, if you do disable cookies, we may be unable to optimize your visit to our site.
Credit Card Transaction Information
We care about the safety and security of your transaction. We use SSL (Secure Sockets Layer) to communicate with your browser software when you order from us online. SSL is the industry standard security protocol, which makes it extremely difficult for anyone else to intercept your credit card / transaction and order information that you send us.
How we Safeguard Personal Information
We have instituted safeguards to check that our internal procedures meet our high policy standards. We also use our best efforts to be sure that third parties who work with us agree to protect personal information that they must access in order to serve our site and our visitors.
What about Links to Other Sites?
We may offer links to other sites; for example, coupons for Del Monte and other fine products may be made available through a link to an agent that specializes in the distribution of on-line coupons. It is our policy to try to link only with sites that share our views on privacy. Nevertheless, we are not responsible for the content or information collection policies of other sites. If you visit another site, you should review their privacy and other policies.
We reserve the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfill your requests, or to cooperate in any legal investigation.
Changes to our Policy
What Should I do if I have Questions?
A NOTE TO PARENTS: SPECIAL INFORMATION ON CHILDREN'S PRIVACY
While Del Monte will take all reasonable steps to protect the privacy of your children, we recommend that you, as parents, monitor your children's on-line activities and learn about and use software or other tools which can help you assure that children experience the fun and entertainment of an on-line experience in a manner that reflects your own preferences.
We hope that you and your children enjoy our site and visit us often!
What Information do we Collect from Children?
We will collect a child's e-mail address to respond to questions about the site, or for an online sweepstakes, contest or promotion. Where we know a child is under age 13 (we may ask for age or birth date to find this out), we require prior parental consent in connection with the collection of personally identifiable information concerning the child. The only exceptions to this are where we collect limited "contact information" (such as an e-mail address) (1) to respond to a one-time request from a child, (2) to provide notice to a parent, (3) to respond more than once to specific requests from children (e.g., to provide an online magazine subscription or a contest entry and subsequent award) as long as we also give notice to a parent and the opportunity to say "no" to this arrangement, and (4) to ensure the safety of a child or of the site.
We may also require that the child provide us with a separate e-mail address for his or her parent and send an e-mail notice to the parent regarding the child's request. Those notices give the parent a chance to consent to or opt-out of the information-collection on behalf of the child.
To enter a sweepstakes or contest, we may ask a child if he or she is a boy or a girl, or ask him or her about general likes and dislikes - hobbies, activities, taste preferences, school interests, pets, and the like. We may sometimes ask visitors to respond to polls or surveys. Often, information can be provided anonymously and won't be associated with a visitor's name, address, e-mail address or the like. Some contests may offer children a chance to express themselves creatively by sending or e-mailing stories or pictures. We will not post pictures of children without parental consent. Sweepstakes and contest notifications of winners are sent to the parent and the parent will be listed as the winner unless the parent specifically consents to identifying the child as a winner.
Children are not permitted to order merchandise at this site without parental consent.
How do we use Personal Information Collected from Children?
We use personal information to respond to a child's question or request, signing them up for future announcements regarding promotions or products, or entering them in a contest or sweepstakes. We also use it to notify parents that the child has won a sweepstakes or contest, and ask parents of winners for home address information to send an affidavit of eligibility to sign on behalf of their child.
Personal information about children under 13 is available only to Del Monte and its affiliate companies and to those companies who work at or on the site or who provide technical and other fulfillment support services to the site. We do not require a child to disclose more information than is reasonably necessary to participate in a contest, game or other activity as a condition of participation. We will never sell personal information collected from children.
Links to Other Sites
In our children's areas, it is our policy to link only to other sites that indicate that they adhere to the CARU Guidelines on children's marketing. Nevertheless, we cannot be responsible for the content or information collection practices of any other site.
Review, Change and Revocation
Upon proper identification, parents may review the personal information we have collected about the child, request changes, request deletions, or refuse to allow further collection or use. When a parent has revoked his or her consent, Del Monte will stop collecting, using or disclosing information from that child. This may mean that a child's participation in a certain activity will end if the information collected was or is necessary for the child's participation in the activity.
If you would like us to delete information we have about your child (subject to applicable legal exceptions), or opt-out of further information collection for your child, please contact us at firstname.lastname@example.org. Proper identification will be required. All requests to review information about your child must be in writing, signed by you, and include your full name, address, and phone number, along with your child's e-mail address and screen name (if any).
You may write us at:
We reserve the right to use, retain or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfill your requests, or to cooperate in any legal investigation.
Effective Date: February 2001